Service Advisor/Sales - Metairie
Company: Delta World Tire Company
Location: Metairie
Posted on: February 3, 2025
Job Description:
Overview:
Delta World Tire is one of the area's largest tire dealers, with
over 30,000 tires in stock. In addition to tires, Delta World Tire
offers complete quality automotive repair and preventative
maintenance. Our ASE certified technicians will be happy to help
you on a wide range of services including alignments, brake repair,
oil changes, batteries, shocks and struts, belts and hoses, and air
conditioning. -The Sales and Service Advisor is responsible for
selling and promoting all products and services offered by Delta
World Tire by following the company's store standards and
expectations. - -COMPENSATION: $35,000 to $55,000/YR + BONUS
OPPORTUNITIES - -Principal Duties and Responsibilities: -
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide
customers with an accurate quote that includes cost and time of
completion for the services approved by the customer. Provide
customers with updates throughout the day on the status of their
services.Follow proper procedures when cashing out a customer's
ticket to include a review of the completed multi-point inspection
and explanation of applicable warranties.Conduct post repair and
declined services follow up phone calls to ensure customer
satisfaction for all individual customers.Track all new returns,
core returns and warranty parts for individual customers.Other
duties as assigned. -Sales and Service Advisor Benefits:
Competitive Bi-Weekly PayTuition
ReimbursementPaid Vacation and Sick Time6 Paid HolidaysMedical,
Dental and Vision InsuranceLife Insurance (Company paid)401(k)
Retirement Savings Plan with Company MatchDiscounted Services on
Personal and Immediate Family VehiclesOpportunity for
Advancement!Qualifications:
Prior experience as a Service Advisor
is helpful, but not required.Professional appearance and proven
ability to work in a process driven environment.Possess valid
driver's license -Must be at least 18 years of ageAbility to work a
minimum of five days, including Saturday's. - - - - - -Sun Auto
Tire & Service provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws.
Keywords: Delta World Tire Company, Metairie , Service Advisor/Sales - Metairie, Sales , Metairie, Louisiana
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