Room Attendant
Company: Romer's Hells Kitchen New York
Location: Metairie
Posted on: September 19, 2023
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Job Description:
JOB SUMMARY
The Room Attendant is responsible for cleaning guest rooms and
responding to guest requests at the highest standards in support of
the hotel's continuing effort to deliver exceptional guest
service.
CANDIDATE PROFILE
Experience
--- Previous experience housekeeping is strongly preferred.
JOB ESSENTIALS
--- Provide a clean, safe and well-maintained guest room for all
guests of the hotel.
--- Thoroughly clean guest rooms as assigned, including, but not
limited to making beds, cleaning bathrooms, dusting and vacuuming
to Doubletree brand standards
--- Dispose of trash and recyclables
--- Perform deep cleaning tasks, as needed
--- Gather supplies/equipment/amenities as needed daily
--- Respond to guest requests in a timely, friendly and efficient
manner. Get assistance to help guests when needed.
--- Manage guest requests, inquiries, and complaints promptly and
completely. Ensure follow up with guest are performed in a timely
manner to maintain a high level of guest satisfaction and quality
service. In the event of dissatisfaction, negotiate compromise in
accordance to the "Make it Right" established guidelines.
--- Follow proper Hotel safety policies and procedures and use
safety equipment as needed to ensure the safety of all team members
during each shift. Reports all accidents and injuries in a timely
manner.
--- Ensure work area is clean and clear of standing water, debris
or any objects that can obstruct the job duties from being
performed safely, efficiently and effectively
--- Perform any other job related duties as assigned.
Other
--- Ability to work in a fast-pace, high-energy and demanding work
environment.
--- Strong attention to detail
--- Ability to establish and maintain effective working
relationships with associates and guests.
--- Able to understand and follow all safety related procedures
while performing all tasks.
--- Regular attendance in conformance with the standards is
essential to the successful performance of this position.
--- Comply with attendance rules and be available to work on a
regular basis. Able to work varied shifts, including Weekday,
Evenings, weekends and holidays.
--- Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and nametag.
--- Physical Demands
--- While performing the duties of this position, the job regularly
requires standing and walking for an entire shift and perform
repetitive motions, bending, stretching, reaching, stooping and
pushing up to 20-30 pounds.
Due to the cyclical nature of the hospitality industry, employees
may be required to work varying schedules (including Holidays and
weekends) to reflect the business needs of the hotel. In addition,
attendance at all scheduled training sessions and meetings is
required.
This job description is not an exclusive or exhaustive list of all
job functions that an employee in this position may be asked to
perform from time to time.
---**Blue Sky Hospitality Solutions is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, and other legally protected
characteristics.**
Keywords: Romer's Hells Kitchen New York, Metairie , Room Attendant, Other , Metairie, Louisiana
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