Center Operations Director - NOLA Region
Company: ChenMed
Location: Metairie
Posted on: May 9, 2025
Job Description:
Were unique. You should be, too.Were changing lives every day.
For both our patients and our team members. Are you innovative and
entrepreneurial minded? Is your work ethic and ambition off the
charts? Do you inspire others with your kindness and joy?Were
different than most primary care providers. Were rapidly expanding
and we need great people to join our team.The Center Operations
Director directs and administers the day-to-day operations of
multiple medical centers. The incumbent in this role is responsible
for the overall performance of the operational, economical, sales
and people-related center level goals. He/She partners closely with
the centers clinical leadership to ensure patient care, service and
clinical metrics, goals and objectives meet and/or exceed
expectations. The Director, Center is an individual that, first and
foremost, has a strong desire to serve others. The incumbent must
be equally comfortable greeting patients in the waiting room,
engaging with PCPs to further the ChenMed Way, leading a diverse
staff, growing a business and owning a profit and loss budget. This
service-oriented individual has a keen understanding of how serving
others results in staff that is better developed and more capable,
and patients that are more engaged in their health, thereby
yielding better patient outcomes.ESSENTIAL JOB
DUTIES/RESPONSIBILITIES:
- Owns and operates an average annual budget in excess of $20M
for a medical center; staffing up to 30 employees and regularly
servicing an average of less than 12,000 patients per year.
- Leads growth strategy for center around membership growth and
community outreach.
- Leads people, coordinates and inspires the team and achieves
results under challenging circumstances.
- Works comfortably with financial statements, and financial
concepts, in a service organization.
- Provides extraordinary customer service to all internal and
external customers (including patients and other Chen Medical team
members).
- Monitors office communication and performance to ensure that
front desk, referrals and care promoter teams operate in an
efficient, accurate and customer-focused manner.
- Collaborates with team leaders to conduct performance
evaluations of team members and complete any required disciplinary
actions.
- Attends all growth related events.
- Monitors the number of patients and wait times to ensure proper
flow of patients from check-in through appointment to
check-out.
- Addresses and resolves all customer-service or team member
issues.
- Ensures accuracy of all incoming and outgoing information
including supplies, invoices, billing requests and patient
records.
- Works in partnership with the Sales and Marketing COE in
developing strategies to increase and retain membership.
- Applies a bias towards frugality and creativity when it comes
to problem solving for operational challenges, seeking to improve
people, process and systems resolutions before increasing costs and
complexity.
- Utilizes a keen sense of business acumen that assists with
understanding our business, appreciating the various operating
levers to utilize for success and driving significant new patient
growth in their center.
- Collaborates with the Leadership Team and Administrators in
relation to strategic business planning.
- Demonstrates an astute sense of ownership; the successful
Director, Center drives center success from all dimensions people,
finance, service, growth and outcomes, as if they owned the
organization.
- Maintains an awareness of the competitive healthcare
environment; actively drive sales and ensures that ChenMeds family
of companies level of service exceeds all other healthcare
providers.
- Performs other duties as assigned and modified at managers
discretion.Other responsibilities may include:
- Conducts tours for prospective patients and ensures New Patient
paperwork is completed and in chart.
- Works with PCPs to assist with scheduling meetings with
patients and/or writing letters to/for patients.
- Reviews reports to ensure target metrics are achieved and
processes are being followed.
- Ensures co-pays are compliantly collected and cash is
reconciled and deposited.
- Conducts walk-through of the Center to ensure a clean and safe
environment, including spot checks of back office for expired
medications, proper biohazard waste and medicine disposal,
etc.
- Conducts trainings and refreshers regarding Medicare and HIPAA
compliance, ensures annual OSHA trainings occur and employees have
all required certifications current in their files.
- Monitors transportation and housekeeping activities.
- Monitors and/or alters team member work schedules, including
approval of overtime or vacations.Competencies:
- Drives Results: Consistently achieves results, even under tough
circumstances.
- Communicates Effectively: Developing and delivering multi-mode
communications that convey a clear understanding of the unique
needs of different audiences.
- Builds Effective Teams: Building strong identity teams that
apply their diverse skills and perspectives to achieve common
goals.
- Situational Adaptability: Effectively building formal and
informal relationship networks inside and outside the
organization.
- Customer Focus: Building strong customer-centric relationships
and delivering customer-centric solutions.
- Demonstrates Self-awareness: Using a combination of feedback
and reflection to gain productive insight into personal strengths
and weaknesses.
- Business Insight: Applying knowledge of business and the
marketplace to advance the organization's goals.
- Financial Acumen: Interpreting and applying understanding of
key financial indicators to make better business decisions.Were
ChenMed and were transforming healthcare for seniors and changing
Americas healthcare for the better. Family-owned and physician-led,
our unique approach allows us to improve the health and well-being
of the populations we serve. Were growing rapidly as we seek to
rescue more and more seniors from inadequate health care. ChenMed
is changing lives for the people we serve and the people we hire.
With great compensation, comprehensive benefits, career development
and advancement opportunities and so much more, our employees enjoy
great work-life balance and opportunities to grow. Join our team
who make a difference in peoples lives every single day.Current
Employee apply Current Contingent Worker please see job aid to
applyRequired
Keywords: ChenMed, Metairie , Center Operations Director - NOLA Region, Executive , Metairie, Louisiana
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