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WAH Operations Director

Company: VirtualVocations
Location: Metairie
Posted on: June 8, 2024

Job Description:

A company is looking for a Work at Home (WAH) Operations Director.

Key Responsibilities:

Provide leadership for remote teams of managers and coaches
Analyze data to drive quality and sales performance results
Maintain budget, track individual performance, and contribute to continuous improvement of WAH operations

Required Qualifications:

10 years of BPO contact center operations experience with 5 years leading remote teams
Thorough understanding of contact center channels and technologies
Passion for managing service, cross-sell, and up-sell programs
Strategic mindset and strong leadership skills
Demonstrated budgetary and P/L experience

Keywords: VirtualVocations, Metairie , WAH Operations Director, Executive , Metairie, Louisiana

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