Company: Sunrise Senior Living
Posted on: September 14, 2023
Sunrise Senior Living was again certified as a Great Place to
Work - by Activated Insights. This is the 6th time Sunrise has
received this top culture and workplace designation, highlighting
the special place Sunrise is to be a part of.
"Sunrise is the best place that I've ever worked, simply because of
the people. We provide quality care in an environment that feels
like home. Our focus is doing what's right for the resident. For
me, that's a big breath of fresh air."
The Executive Director is responsible for overall leadership,
management, and success of their community. These responsibilities
include but are not limited to financial management, hiring,
supervising, training, team member relations and recognition,
communication, family services, resident well-being, quality
assurance, and regulatory compliance. Additionally, a key component
of this position is the ownership of the Sales and Marketing
process to ensure maximization of revenue and our market position.
At Sunrise, we pride ourselves as pioneers of the senior living
industry in setting standards of excellence; we strive to provide
care & services to seniors better than anyone. The Executive
Director is expected to create, in alignment with our mission and
values, a positive atmosphere in the community for residents,
family and friends, and all team members.
RESPONSIBILITIES & QUALIFICATIONS
As a part of the Sunrise team, supporting our Mission, Principles
of Service and Core Values is a fundamental part of this job. Our
foundational belief is the sacred value of human life. The unique
responsibilities for this role include but are not limited to the
essential functions listed below:
Motivates individuals toward higher levels of performance that are
aligned with the organization's vision and values.
Communicates a clear, customer focused vision, based upon a
Resident Centered Model of care.
Models a strong belief in mission, vision, and purpose.
Clearly articulates, in words and behavior, the Sunrise Shared
Values, Principles of Service, the Sunrise Team Credo and the
Leaders Serve Hallmarks.
Guiding Team Success:
Using appropriate methods and a flexible interpersonal style,
builds, motivates, and guides a cohesive team to complete team
Provides clear direction and structure for the team in order to
support their success.
Effectively manages the talent selection process by utilizing
Sunrise best practices and resources.
Embraces workforce diversity.
Establishes stretch but realistic team goals and motivates the team
to work together to achieve them.
Shares important and relevant information with the team.
Ensures consistent and timely orientation and ongoing training is
delivered to team members.
Focuses on building team engagement by providing team building
opportunities, addressing team member concerns, and guiding the
team in conflict resolution.
Promotes the Employee Assistance Program (EAP) as a resource for
Researches and resolves Hotline Call Reports timely and
Coaching and Developing Others:
Provides feedback, instruction, and development guidance to help
others excel in their current or future job responsibilities and
plans and supports the development of individual skills and
Conveys performance expectations and provides timely feedback to
ensure performance standards are met.
Holds effective 1:1 meetings with direct reports.
Provides feedback and counsels on a continuous basis.
Supports team members' career growth by having regular
Utilizes and promotes Sunrise's development programs as appropriate
to prepare high-potential team members for future roles.
Actively builds a qualified, internal pipeline for community roles
and strives to promote internal team members to key leadership
Maintains compliance in assigned required training as applicable to
this role to ensure that Sunrise standards are always met.
Creating a Culture of Trust:
Fosters a work environment that encourages people to act with
integrity and treat each other and their ideas with respect,
creates and protects a high-trust environment by setting an
example, advocates for others in the face of challenges, removes
barriers to trust, and rewards others for demonstrating behaviors
that cultivate trust.
Demonstrates personal integrity and sets an example by being
honest, keeping commitments and behaving consistently.
Establishes and sustains trusting relationships by accurately
perceiving and interpreting own and others' emotions.
Listens and responds with empathy.
Treats people with dignity, respect, and fairness.
Creates an environment that results in team members sharing
positive feedback related to trust on annual engagement
Encourages disclosure and facilitates an open exchange of
Advocates for both team members and residents.
Provides frequent and consistent communication with team,
residents, and the community.
Drives organizational and cultural changes needed to achieve
strategic objectives, catalyzes new approaches to improve results
by transforming organizational culture, systems, or
products/services, and helps others overcome resistance to
Identifies change opportunities that lead to improved customer
service, efficiencies, cost reduction, and team member
Creates momentum by explaining the purpose of change, taking
action, and encouraging others to take action to improve
organizational culture, processes, or products/services.
Facilitates transition for team members by helping them overcome
resistance, seeking their ideas and feedback, and demonstrating
sensitivity to concerns.
Ensures that the internal or external customer's perspective is a
driving force behind strategic priorities, business decisions,
organizational processes, and individual activities, crafts and
implements service practices that meet customers' and own
organization's needs and promotes and operationalizes customer
service as a value.
Achieves outstanding customer engagement and team member engagement
survey results, realizing that this is key to achieving customer
Leads the development and regular review of the engagement
Effectively resolves customer concerns through consistent use of
the problem resolution program.
Holds consistent, effective Resident Council meetings.
Achieves customer referrals on a regular, recurring basis and
strives to be above the company average.
Ensures that the leadership team interacts with residents.
Maintains a commitment to say "YES" and the courage to say "NO"
only when absolutely needed.
Strives for minimal loss of residents to competitors, with a
declining trend that is below company average.
Quality Assurance and Regulatory Compliance:
Strives for excellent quality care and service delivery and
institutes and ensures corrective action in a timely manner.
Reviews customer and secret shopper surveys and acts accordingly by
instituting appropriate corrective actions in a timely manner.
Develops a thorough working knowledge of state regulations,
policies and procedures dictated for residents and ensures
Acts as the Community Privacy Representative.
Ensures all resident administrative files are well maintained,
current and in compliance with state Regulations.
Follows up on issues identified in the regional team site visit
Follows up on mock survey process.
Ensures community is in compliance with OSHA requirements.
Provides leadership and promotion of the Sunrise Safety and Risk
Reviews all incident reports and ensures corrective actions are in
place in a timely manner.
Practices safety procedures at all times including Personal
Protective Equipment (PPE), fire extinguishers, Safety Data Sheets
(SDS) and Lockout Tagout procedures.
Maintains monthly proactive communication with resident's family
members or responsible parties via calls, care plan meetings,
letters from the Executive Director, etc.
Oversees the planning of an in-house family event monthly.
Encourages family involvement via Volunteer Programs.
Makes self available to residents and their families.
Ensures implementation and maintenance of a family support
Ensures Family Service Meetings are happening regularly according
to Sunrise policy.
Ensures Sunrise Wellness and Resident Care systems are implemented
Business Development and Top Line Growth:
Demonstrates the ability to identify and build relationships within
the local area that drives business into the community, as well as
effectively price the product, thereby maximizing top-line revenue
growth and achieving appropriate market position.
Spends one hour weekly with the Director of Sales (DOS), coaching
as the DOS makes database contact calls.
Ensures that the DOS is using selling skills terminology in lead
management and customer relations database and achieving benchmark
sales effectiveness metrics, new leads, IPP's/SPP's and sales.
Spends five minutes per day, performing post call reviews of DOS's
Holds DOS accountable for the community's daily contact goal.
Ensures the community has an effective external business
development strategy in place, with clear accountabilities assigned
and is able to articulate results and adjust plan accordingly to
maximize referral leads and move-ins.
Holds DOS and other community leaders accountable for a
predetermined number of quality visits and establishes appropriate
referral sources, resulting in move-ins from referrals approaching
company best practice standards.
Driving for Results:
Sets high goals for personal and group accomplishment, uses
measurement methods to monitor progress toward goals and works
tenaciously to meet or exceed goals while deriving satisfaction
from that achievement and continuous improvement.
Meets NOI expectations.
Meets occupancy expectations.
Manages the P&L.
Achieves and executes consistent labor schedules seven days a
Achieves great resident retention through a focus on service.
Actively participates in local business councils.
Instills in team members a "whole community approach".
Drives ownership to the department leaders.
Uses one's knowledge of economic, financial, market, and industry
trends to understand and improve individual, work group, and/or
organizational results and uses one's understanding of major
business functions, industry trends, and own organization's
position to contribute to effective business strategies and/or
Meets the financial targets with the goal to maximize the capital
Thinks abstractly and makes things work when there is no absolute
instruction and is able to adapt to business needs.
Possesses functional knowledge of all operating programs including
memory care, clinical, dining, and social programs.
Makes accurate forecasts.
Overcomes competitive obstacles.
What is our niche?
What do we do better or worse than our competition?
New service opportunities.
Labor availability - overcome obstacles.
Strives to improve profitability year over year in line with owner
Prepares and adheres to the community budget.
Ensures budgeted revenue is achieved or exceeded by maximizing
occupancy and room rate.
Reviews monthly financial statements and implements plans of action
Utilizes revenue management tools to effectively manage pricing to
benchmarks including service level and other program margins and
Effectively manages collections process.
Manages variable and other productive labor to benchmarks,
adjusting timely to occupancy and service level changes.
Manages key, non-labor operating costs in line with budgeted
Processes and submits monthly expenses and budget data timely per
Sunrise policies and internal business controls.
Operational Decision Making:
Secures and compares information from multiple sources to identify
business issues and commits to an action after weighing alternative
solutions against important decision criteria.
Complies with all regulations and principles.
Thinks past today (proactive).
Learns from bad decisions.
Encourages and rewards for prudent risk taking.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
throughout this job description are representative of the
knowledge, skills, and abilities required:
College degree preferred; degree and management experience may be
required per state/provincial requirements.
Administrator's License / certification may be required per
Prior General Manager/Administrator experience focused on growing
both top and bottom lines; required length determined by type of
Previous management experience including hiring, coaching,
performance management, daily operations supervision, and leading a
team through change.
Previous sales experience preferred, including building customer
relationships, and resolving customer concerns.
Passion for working with seniors.
Demonstration of success in managing operating expenses.
Ability to handle multiple priorities effectively.
Ability to delegate assignments to the appropriate individuals.
Excellent written and verbal skills for effective communication and
the ability to facilitate small group presentations.
Proficient in organizational and time management skills.
Demonstrates good judgment and problem solving and decision-making
Demonstration of proficiency in computer skills, Microsoft Office &
Sunrise applications with the ability to learn new
As applicable, all Sunrise team members who drive a Sunrise vehicle
must review and sign the Driver job description and understand the
key essential duties for safety.
Ability to work weekends, evenings, and flexible hours, available
for our customers at peak service delivery days and times.
Sunrise Senior Living has championed quality of life in senior care
for more than 30 years. We believe team members are our greatest
resource and are looking for people who share our commitment to
provide quality care for seniors and their families. It's no
surprise that many of the world's leading experts in Senior Living
entrust their career to Sunrise.
At Sunrise, you will---
Make a Difference Every Day
We are passionate about our mission - to champion quality of life
for all seniors. We deliver high-quality care with a personal touch
and encourage our residents to enjoy life to the fullest.
Be Part of a Uniquely Supportive Community
The care-focused environment we create for residents extends to our
team members. We offer programs, rewards, and benefits to help you
live your best.
I gnite Your Potential
We believe potential has no limits. We offer best-in-class
leadership development programs designed to grow our leaders. We
are committed to helping our team members achieve their career
Apply today to learn why Sunrise Senior Living is a certified Great
Place to Work -
Sunrise considers the health and safety of its residents, family
members, and team members to be one of its highest priorities. All
offers of employment with Sunrise are conditioned on completing and
passing a background check and drug test (which does not include
marijuana), participating in testing requirements (e.g.
Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza
vaccination is only required to the extent mandated by applicable
federal, state, and local laws and authorities.
Selected candidates will be offered competitive compensation based
on geographic location of community/office, skills, experience,
qualifications, and certifications/licenses (where applicable).
Location : Name Sunrise of Metairie
Location : State/Province (Full Name) Louisiana
Sunrise Senior Living is an Equal Opportunity Employer.
Keywords: Sunrise Senior Living, Metairie , Executive Director, Executive , Metairie, Louisiana
Didn't find what you're looking for? Search again!