RRC Resident Monitor

Company: Volunteers of America Southeast Louisiana Inc
Location: New Orleans
Posted on: February 16, 2026

Job Description:

Job Description Job Description JOB SUMMARY: Under the direction of the Chief Monitor, the Resident Monitor is responsible for providing security of offenders at the assigned center, documenting records and reports, assist in daily maintenance and janitorial duties for the upkeep of the facility and performing other related duties as assigned. The Resident Monitor must be able to work part-time, as scheduled, including nights, weekends, and holidays. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides quality security to the offenders of the Residential Reentry Center Services. Monitors and enforce facility rules by ensuring that inmates are complying with Federal Bureau of Prisons standards. Monitors offenders’ accountability log sheets. Conduct and participate in fire drills. Process documentation, records, and reports, as instructed and directed. Write reports of daily activities of incidents and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Patrol RRC premises to preserve order and protect property, prevent, and detect signs of intrusion and ensure security of doors, windows, and gates. Monitoring surveillance equipment; inspecting buildings, equipment, and sally ports. Attends scheduled monthly staff and security meetings. Respond to all emergency alarms and disturbances. Monitors and authorizes entrance and departure of clients, employees, visitors, and other persons and maintain security of premises. Maintains safe and secure environment for clients, employees, and visitors. Observe, collect urine samples, breathalyzer, and complete calibration of breathalyzer machine. Follow medication administration procedures and complete random medication audit. Answer telephone calls to take messages and provide only authorized information during non-business and business hours. Attends all mandatory training within the annually established timeframe. Process new resident intake information. Executes other duties as assigned ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential) Evacuate with the facility as needed. during inclement weather Shelter in place with the facility during inclement weather. Attends quarterly training Participates in ACA and PREA audits. SUPERVISORY DUTIES: None KNOWLEDGE, SKILLS, ABILITIES: This position requires knowledge, skills and abilities equivalent to: Have completed at least one year of education beyond high school or have a high school diploma with two years of related experience. Must be able to function with minimal on-site supervision, excellent verbal and written communication skills and the ability to function as part of a team. Must be able to utilize computer keyboard and demonstrate basic understanding of Microsoft Outlook. This position requires the incumbent to have superb oral and concise, professional written communication skills, along with exceptional organizational skills and an ability to prioritize multiple tasks concurrently. Capable of generating correspondence and spreadsheets using computer software including Microsoft Word, Excel, and Outlook. Must possess polished and diplomatic customer relation skills verbally, in person and through telephone communications, and in writing Must be able to maintain confidentiality. Competent computer skills, including MS Office and knowledge of office equipment is required. Proficient verbal and written communication skills Organizational, planning, work management and prioritizing skills required. Problem solving ability, attention to detail, accuracy, flexibility, and reliability required. Ability to maintain flexible work schedule when needed to meet the needs of the facility. Ability to structure time, establish priorities, and work independently and as a team. SPECIAL REQUIREMENTS: Must be at least 21 years of age or older at the time the offer of employment is made. May have to work outside of normal working hours. Must have a valid driver’s license, access to a registered and insured vehicle. Must be able to pass all required compliance checks and criminal history investigation, including Bureau of Prison NCIC/NLETS. Must be able to obtain and maintain certification in First Aid and Cardiopulmonary Resuscitation. This position may require an incumbent to engage in overnight travel up to 5% of time as well as local travel in and around the community appropriate to the performance of duties and responsibilities. As such, incumbent must have: Current driver’s license issued by state of residence Current Vehicle Inspection decal Current vehicle insurance Current vehicle registration in state of residence Satisfactory Motor Vehicle Report PHYSICAL REQUIREMENTS: Work is primarily performed in a normal office environment generally while seated at a desk. The incumbent must conduct patrol of the RRC facility by completing rounds and security checks inside and outside the facility. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk; stand; and stoop, kneel or crouch. Dexterity is required to perform work with personal computer keyboard, calculator and other office equipment. The employee will be required to stand, bend, lift and stoop in performing work.

Keywords: Volunteers of America Southeast Louisiana Inc, Metairie , RRC Resident Monitor, Administration, Clerical , New Orleans, Louisiana